Women of One Voice

Because our video player requires Adobe Flash Player, when a black screen appears in the video player (sometimes with a red "x" in the upper-left corner), that usually means that Adobe Flash Player is not installed for your internet browser. If you already have Flash Player, you may need to uninstall / reinstall it.

To completely remove Flash Player from your computer, go to: http://kb2.adobe.com/cps/141/tn_14157.html

To get the latest version of Flash Player, go to: http://www.adobe.com/go/EN_US-H-GET-FLASH

Click on the “Forgot Password?” link available on the jLog login screen and then follow these steps:

1. Enter the Email address you used to create your WonderBar account and click “Reset Password”.
2. Information page is displayed.
3. You should receive an email from “Unity Media Group”. Click the link in the email which will open WonderBar in a new window of your default browse. (Note: If you’ve not received an email from us within an hour, please check your Junk Mail/Spam folder.)
4. Enter your new password into Password and Confirm Password fields and click on Confirm.

You will be logged into jLog.

Because you are able to watch the video, though it’s slow, the issue is how quickly your computer connects to the internet. When your computer is trying to play a video that is still being downloaded, you'll experience a dragging, stuttering, or jerkiness in the video playback.

There are four suggestions we can recommend:
1. Play a video, then immediately pause it & let more of the video load before playing (the progress bar just below the video will show how much of the video has been downloaded to your computer);
   
2. Contact your ISP (internet service provider) to see if they are having any issues (sometimes they can identify a problem on their end that they need to correct, which will increase your speed);
   
3. Change your contract with your ISP to upgrade to a faster connection speed (we would recommend 1.5Mbps or higher); or
   
4. Change to an ISP that can provide the speeds you need.